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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124
Customer Support Bilingual agents outsourcing Contact Center 124
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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto

JULY 21, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. million, or 30.2% population.

Bilingual agents 52
Bilingual agents Contact Center Coaching Sales 52
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