Global Response

JULY 23, 2023

Agents may not speak English fluently, or may have a strong accent that makes communication difficult and misunderstandings frequent. Obviously, this decreases the ease of your customer service and customer satisfaction. With customer service, this only becomes more apparent.

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Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Here’s how. Ready to perfect your CX? Surely, that can’t be secure?

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Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

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Global Response

JUNE 20, 2023

Its numerous call centers already serve businesses across the Middle East, Europe and the US. Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. So how do you know?

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