Bilingual agents, Business Process Outsourcing, Customer Experience and Personalization

The Caribbean: A Hidden Gem for Nearshore Outsourcing

Outsource Consultants

DECEMBER 13, 2023

While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Located just below Florida, these islands provide a unique chance for US companies to visit their Caribbean outsourcing partners in person, building stronger ties.

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outsourcing Bilingual agents Business Process Outsourcing Government

BPO Call Centers: 8 Features To Look For

Global Response

APRIL 17, 2023

And with 68 million US residents speaking another language besides English at home, multilingual support isn’t just an added bonus for the customer experience. Multilingual support can also improve your customer service overall, by improving conversion rates, lowering call attrition, and so on. Ready to perfect your CX?

Call Center

Call Center outsourcing Bilingual agents Chatbots

Customer Contact Central

The Caribbean: A Hidden Gem for Nearshore Outsourcing

BPO Call Centers: 8 Features To Look For

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