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7 Digital Transformation Trends to Watch While You Digitize Your Business

Jive

SEPTEMBER 21, 2018

The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. Check out our Hosted VoIP buyer’s guide to evaluate digital phone systems providers.

Big data 75
Big data Healthcare voip Analytics 75
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How to Use Phone Metrics to Make Better Business Decisions

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

Metrics 63
Metrics Interactive Voice Response voip Abandon rate 63
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