Natalie Petouhof

JULY 14, 2015

And while that is appreciated, there are hundreds of vendors who are counting on consumer / customer data to provide personalization. If consumers choose somehow to undo or at least stop the sharing of their data going forward, how will all these vendors be able to deliver on the premise and promises they are making brands today?

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. The question of how to satisfy each customer’s needs with personalized and customized interactive self-service is a huge challenge.

industry standards 40

industry standards Enterprise Technology Self service 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions. Updated Technology Solutions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56