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Why Back Office Support Services Should Never Be Underestimated?

Back Office Centers

It is vital that you keep the morale of the back office employees high, and get them to work efficiently. Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. While this approach was not too damaging in the past, it does not suit today’s work culture.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. This combination is used in Vodafone’s Welcome Team approach, which uses Big Data analysis to predict almost all potential onboarding issues.