TechSee

OCTOBER 9, 2018

I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

Balto

JUNE 20, 2023

For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. By breaking down the user’s request, the virtual agent can better understand what the user needs.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Over the years, AI has found its way into live chat, social media messaging, knowledge base systems, and more. This union between agents and bots in 2018 is good news for customer service.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40