Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I
COPC
SEPTEMBER 5, 2019
Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We also realised that consumers in China are very keen to adopt technology-empowered customer service. We definitely wanted to avoid this.
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