CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Management 59

Management Gamification Analytics Enterprise 59

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We also realised that consumers in China are very keen to adopt technology-empowered customer service. We recognize that COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We also realised that consumers in China are very keen to adopt technology-empowered customer service. We recognize that COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Customer service is connected to technology and AI, offering various functions (operations, products and data) for service.

industry standards 40

industry standards Enterprise Technology Self service 40

AWS Machine Learning

APRIL 18, 2023

Reliability managers and technicians in industrial environments such as manufacturing production lines, warehouses, and industrial plants are keen to improve equipment health and uptime to maximize product output and quality. Let’s dive into these use cases. The following diagram illustrates the solution architecture.

Management 71

Management Analytics Enterprise Accountability 71

Fonolo

SEPTEMBER 12, 2018

So, in modern times, managing customer experience is the new brand imperative. Therefore, to generate a positive consumer experience, an organization needs to research, strategize, implement and manage it efficiently. As you can see, every perceivable factor associated with an organization contributes to CX.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73