Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Storyline: Gamification. 5) Social Media is Synonymous With Customer Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

DMG Consulting

AUGUST 17, 2017

Companies are striving to understand customer needs, engage Millennial customers and employees, increase the use of self-service tools, improve service quality while reducing costs, simplify operating environments, and reduce fraud, and they’re looking to vendors for help. Self-service. Gamification.

Contact Center 69

Contact Center Technology Big data Gamification 69

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . CRM tools are increasingly incorporating social media into their customer support modules. This adds gamification to the customer experience mix and it could very well make your app viral.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Balto

SEPTEMBER 12, 2023

Fintech providers have stormed the market with efficient systems and seamless customer support experiences. Evolving customer expectations. Another convenient self-service option is the knowledge base. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52