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Connect
NOVEMBER 2, 2022
In recent history, the contact centre industry has seen tremendous technological innovation and advances. Most recently, Covid-19 caused significant disruption and pressure in the industry with increased call volumes and customer interactions, according to the Harvard Business Review. CX: An evolving concept.
Spearline
JULY 13, 2021
At Spearline, many of our customers have contact centers situated worldwide, used for customer service, sales, and product information. Therefore, one of the purposes of the Spearline blog is to educate our readers and update them with the latest and most relevant pieces of information, including trends in the contact center industry.
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