Big data Customer emotions Customer Experience Enterprise 
Spearline
FEBRUARY 8, 2022
Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone. With many millions of customer conversations happening each and every day, voice traffic is very much “big data”.
Beyond Philosophy
AUGUST 15, 2019
This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.
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VocalCom
JULY 2, 2020
On the contrary, the importance of the human touch will become more prominent going forward because an over-reliance on technology can negatively impact the customer experience. The ‘always-on’ enterprise of tomorrow will increasingly resort to virtual agents and bots to supplement smaller but more skilled contact centers teams.
Spearline
JUNE 13, 2019
Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone, therefore telephone conversation is a huge area for CX management. to derive emotional indicators from the conversation, and more.
Clarabridge
OCTOBER 25, 2017
Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. To map them, it leverages millions of data points across customers, channels, and touchpoints ” – McKinsey. Journey analytics are easy to implement with the right tools.
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