Jive
AUGUST 27, 2018
Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.
Jon Arnold
AUGUST 16, 2018
In short, yesterday I attended Day 1 of of the Blockchain Futurist Conference - basic details here - partly to invest a day of my time to immerse myself in the space, but also to see where there might be applications in the communications and/or customer care spaces.
aircall
NOVEMBER 17, 2016
Live chat, email, VoIP business phone , there are specialists for every channel. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. The future of customer support may lie in AI. However, though it’s in the cards, we’re not quite there.
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