SmartAction

OCTOBER 23, 2020

Director of Customer Care Strategy and Pauline Aponte, WFM. While the AI could do the booking for us all the way through, we like to put a human touch on the call and provide an opportunity for upsell. For the first time, they spoke out about their bumpy journey to getting a conversational AI experience worth talking about.

Virtual Agent 84

Virtual Agent Self service Upselling Big data 84

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. At the same time, customers nowadays want to be able to conduct some tasks on their own, which is encouraging businesses to integrate self-care technologies. All of this squandered time equals greater fees for your agents.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

aircall

NOVEMBER 17, 2016

This constant quality control would provide preemptive customer service. It might mean predicting malfunctions, observing customer habits, or identifying opportunities for upselling. It would favor both customer retention, and the means of capitalizing on a mutually beneficial relationship.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54