Big data, CRM, Customer centricity and virtual call center

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

Call Center

Call Center Customer Support Customer centricity Contact Center

Improving Your B2B Sales Cycle with Technology

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. It’s given customers greater control. Big data has changed the dynamics of the B2B sales cycle. A customer-centric approach works best. There’s no worry over losing important data about your customers that you’ve stored.

B2B

B2B Sales Technology voip

Customer Contact Central

Optimizing Call Center Customer Support for Increased Revenue

Improving Your B2B Sales Cycle with Technology

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