Taylor Reach Group

JULY 17, 2017

Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. And it would be worth it, as there are just so many possibilities to explore when pondering the ultimate takeover of the Contact Center by androids. Enter artificial intelligence.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

NobelBiz

SEPTEMBER 21, 2021

Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. And how can technology reach expectations for contact center owners? Create trust between your contact center and your customer.

Contact Center 52

Contact Center Personalization Customer Experience CRM 52

Outsource Consultants

MARCH 14, 2018

The following are a few of his reasons: Big data and social analytics are usually lagging indicators. If you partner with a call center for outbound services, telemarketing agents would be utilized to reach out to your customers and gather survey information. Need an outbound call center? We can help!

Call Center 52

Call Center Surveys Telemarketing outsourcing 52

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Contact centers are ready for change. Artificial Intelligence-powered contact center tools. Building a better VEA.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104