Big data contact center solutions Customer emotions Tools 
VocalCom
JULY 2, 2020
The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch.
NobelBiz
AUGUST 3, 2021
Is it true that agents have complete access to the customer’s history? If your answer is “No” to any of these questions then you have a plethora of productivity tools at your hands, and the most important ones are: IVR: (Interactive Voice Response): A solution aimed at increasing the quality and efficiency of your phone reception.
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