Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?
NobelBiz
AUGUST 3, 2021
If your answer is “No” to any of these questions then you have a plethora of productivity tools at your hands, and the most important ones are: IVR: (Interactive Voice Response): A solution aimed at increasing the quality and efficiency of your phone reception. NPS, and CES are the most classic in this category.
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