Big data Chief Customer Officer Customer centricity Upselling 
ChurnZero
JUNE 3, 2022
When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. I would have thought it’d be big data, etc.
ChurnZero
JUNE 3, 2022
When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. I would have thought it’d be big data, etc.
ChurnZero
JANUARY 13, 2023
As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.
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