TechSee

FEBRUARY 1, 2021

AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX).

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

TechSee

OCTOBER 31, 2018

Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). Vodafone introduced its new chatbot?—?

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Spearline

SEPTEMBER 10, 2019

We had previously looked at what the move toward Augmented Reality and Virtual Reality , enabled by the telecommunications environment, could mean. With ever-larger amounts of data to cope with from surveys, social media, speech analytics, web analytics, etc. Chatbots and Self-Service. New to Spearline?

Telecommunications 53

Telecommunications Contact Center Big data Analytics 53

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

CSM Magazine

OCTOBER 13, 2022

Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. In addition, the majority of consumers think that a customized client connection contributes significantly to their loyalty. And here the 4 strategies to hyper-personalize your customer experience.

Personalization 52

Personalization Customer Experience Call Center CRM 52

Spearline

JULY 13, 2021

Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Which new channels will be vital for customer communication and relationship management? The world has produced 90% of its Big Data in the past two years.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98