Spearline

JUNE 13, 2019

Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone, therefore telephone conversation is a huge area for CX management. Environmental Dependencies and Customer Experience.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

Spearline

SEPTEMBER 10, 2019

We had previously looked at what the move toward Augmented Reality and Virtual Reality , enabled by the telecommunications environment, could mean. With ever-larger amounts of data to cope with from surveys, social media, speech analytics, web analytics, etc. the possibilities are growing for the customer experience.

Telecommunications 53

Telecommunications Contact Center Big data Analytics 53

COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, As a diversified BPO, Sunshine Financial Service touches many different industries including finance, telecommunications and IT, among others.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. is developing a consortium-based blockchain platform specifically for the telecommunication industry. Messaging applications. TBCASoft, Inc.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. is developing a consortium-based blockchain platform specifically for the telecommunication industry. Messaging applications. TBCASoft, Inc.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Callminer

JULY 15, 2019

Thursday, July 25th Customer Experience. Join us and guest Kate Leggett, VP, Principal Analyst, Forrester Research as we discuss these trends as well as how they will help optimize the efficiency of your contact center operations, agent performance, and customer experience. Thursday, July 26th Customer Experience.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

CSM Magazine

OCTOBER 13, 2022

Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. In addition, the majority of consumers think that a customized client connection contributes significantly to their loyalty. And here the 4 strategies to hyper-personalize your customer experience.

Personalization 52

Personalization Customer Experience Call Center CRM 52

The Northridge Group

MARCH 8, 2024

I will say that prior to consulting, I spent a large part of my career in the telecommunications industry. I will say that prior to consulting, I spent a large part of my career in the telecommunications industry. In my former company, I was the first women to reach the level of vice president in a very male-dominated company.”

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Spearline

JULY 13, 2021

Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Which new channels will be vital for customer communication and relationship management? The world has produced 90% of its Big Data in the past two years.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

REVE Systems

JUNE 14, 2017

With the growth of Mobile OTT, operators are finding it tough to manage and ensure customer experience in the traditional way. Let’s think someone is using a 4G data plan with XYZ mobile operator through a smartphone and with which s/he has GSM calls and SMS service. How is telecom losing their monarchy?

voip 75

voip Telecommunications Advertising Big data 75

Lumoa

NOVEMBER 2, 2022

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. So what really happens when a customer churns?

Customer Experience 94

Customer Experience Telecommunications Big data Feedback 94

CSM Magazine

FEBRUARY 27, 2020

AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). To learn how to use AI to build a great future for customer service, visit www.ebi.ai. Here are just two real-life success stories to prove it. About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59