Big data Chatbots Complaint resolution Strategy 
ShepHyken
NOVEMBER 29, 2019
By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . This allows support teams seamless access to customer information and complaints on the same platform. Amazon is using bots for quick queries and complaint resolution.
Balto
JUNE 20, 2023
For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.
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