Remove Big data Remove Chatbots Remove Complaint resolution
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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.

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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.