ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . This allows support teams seamless access to customer information and complaints on the same platform. Amazon is using bots for quick queries and complaint resolution.

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. Think about what you exactly want to achieve with conversational AI such as reducing call resolution times, improving customer satisfaction, or optimizing agent productivity.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Dialer 360

FEBRUARY 11, 2019

They have functioned as cornerstones for call center strategies. Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Several contact center and IT departments don’t have the info data or budget resources. In real, industries can take the first step with small data.

Contact Center 21

Contact Center Call Center Complaint resolution Big data 21