The Northridge Group

MARCH 28, 2022

Virtual side-by-side sessions – Experienced contact center front-line professionals conducted virtual side-by-side sessions with associates and supervisors as they performed their customer service responsibilities. This interplay of people, process, and technology all factor into an associate’s ability to achieve first call resolution.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

Natalie Petouhof

FEBRUARY 22, 2016

The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. Cloud-base Voice and Mobile Self-Service.

Customer Experience 40

Customer Experience Customer Service Self service Analytics 40

Dialer 360

SEPTEMBER 7, 2018

You can deliver an automated personalized & digital self-service experience to your voice caller. With robotic procedure of automation technology for customer service with more companies. Huge Data Analytics. With today trend towards a big data analytics is also helping thing to automate.

Call Center 20

Call Center Interactive Voice Response Analytics Call flow 20