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Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client. Decisions based on this strategy are always made with the consumer in mind.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

Nevertheless, due to the inevitability of change, Millennials do have a different approach to customer service than other age groups. And, how they make decisions is unique, not at all similar to the funnel that the other consumer groups follow. The future of customer support may lie in AI.