Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. Is it curbing churn, increasing profitability, reducing costs, increase sales, a combination of a couple of these or something else altogether? Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Step 1: Strategically Define and Capture Customer Data. You need to make your big data smaller. Is it curbing churn, increasing profitability, reducing costs, increase sales, a combination of a couple of these or something else altogether? Identify the one or two, over-arching objective(s) of your organization.

Metrics 40

Metrics Big data Feedback Call center experience 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Forrester , 72% of businesses say that improving the customer experience is their top priority. Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. These businesses also excel in customer-care and after-sales service.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Dialer 360

DECEMBER 14, 2018

This is to help streamline call center experience for customer and reps. Usually, the expectation as early to adopts to continue honing AI applications for call routing. even small business is taking advantage of sophisticated analytics to turn data. Artificial Intelligence Integrated – Customer Interactions.

Call Center 21

Call Center Analytics Customer centricity APIs 21