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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

One of the challenges when building predictive models for punt and kickoff returns is the availability of very rare events — such as touchdowns — that have significant importance in the dynamics of a game. Using a robust method to accurately model distribution over extreme events is crucial for better overall performance.

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What to do with a ‘Watermelon Customer’?

CustomerSuccessBox

This data can uncover the underlying intent of the customer. Moreover, the rule engines are not calibrated frequently and as result the signals are false. Now Julie can see that the subjective (manually recorded) health score (for Mr. Product telemetry data. This is why the current customer success tools are failing.

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How Artificial Intelligence Impacts the Contact Center

The Northridge Group

This data is then added to the history for that customer including products or purchase patterns, previous interactions and contact frequency, and lifecycle events that recently occurred. What are the downsides/limits of Artificial Intelligence?