Kayako

JULY 27, 2017

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. And there’s so many metrics you can track !

Metrics 80

Metrics SaaS Surveys Enterprise 80

Education Services Group

JULY 20, 2021

Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week. Take back that time spend copying records over and let the CSMs focus more on that next set of action items.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

SmartKarrot

APRIL 18, 2023

.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. When hiring customer success managers, look for candidates with experience in your industry or a related field. 30% Interview results.

Upselling 10

Upselling Best practices CRM SaaS 10

Comm100

NOVEMBER 23, 2020

Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. Outseta checks different boxes than other help desk providers by including tools specifically targeted at early-stage SaaS startups, such as billing and authentication. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52