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How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. CFOs can easily analyze financial KPIs and the Vice President of Sales can see NPS scores and easily identify case studies or interview opportunities. .

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. One study found that 62% of businesses don’t respond to customer service emails. Increases revenue potential. Best Practices for Automating Customer Service.

article thumbnail

How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. CFOs can easily analyze financial KPIs and the Vice President of Sales can see NPS scores and easily identify case studies or interview opportunities. .