Best practices, industry standards, Outbound sales and Scripts

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

SEPTEMBER 12, 2023

To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.

Metrics

Metrics Call Center Outbound sales Contact Center

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

AUGUST 8, 2019

Since the reasons vary, you might be interested in call center abandonment rate industry standard. Although it depends a lot on the industry, callers’ intentions and a whole bunch of other factors, it’s good to keep your call abandonment rate below 8%. Start with improving and optimizing your call scripts ! Contact Rate.

Call Center

Call Center Metrics Abandon rate Management

Customer Contact Central

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

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