The State of Automated Customer Service in 2023
Comm100
JANUARY 11, 2023
They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Healthcare: 10%. While just 14% of Baby Boomers say they prefer digital self-service, 49% of Gen Z and 41% of Millennials prefer to use a digital self-serve option. Travel: 16%. Finance: 5%.
85 
Let's personalize your content