Best practices Feedback Quality management Transportation 
Playvox
OCTOBER 18, 2022
Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. Interested in reading more about best practices for implementing remote work successfully?
NICE inContact
SEPTEMBER 23, 2019
They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Quality Management & Agent Training. For most contact centers, without call recording, there is no quality management.
Netomi
JANUARY 5, 2022
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
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