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Predictions for Customer Success in 2019

ChurnZero

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. More and more, customers are seeking out companies that share their values.

SaaS 73
article thumbnail

Predictions for Customer Success in 2019

ChurnZero

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. More and more, customers are seeking out companies that share their values.

SaaS 49