Global Response

FEBRUARY 13, 2022

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Global Response turned these problems around with omnichannel support and strategic, proactive engagement. The results?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Netomi

NOVEMBER 8, 2021

Best help desk software for integrations with other tools: Salesforce Service Cloud. What makes Salesforce Service Cloud one of the best help desks of 2022? Best help desk for hyper-personalization: Gladly. What makes Gladly one of the best help desks of 2022? Best practical help desk: Happyfox. Automation.

Chatbots 52

Chatbots Enterprise Self service CRM 52

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Improve First Call Resolution (FCR).

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128