Global Response
FEBRUARY 13, 2022
As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Global Response turned these problems around with omnichannel support and strategic, proactive engagement. The results?
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Brad Cleveland Blog
APRIL 23, 2014
The following are important aspects of strategy and planning when building out mobile services and support: 1. Mobile is developing at lightning speed—literally by the day.
Brad Cleveland Blog
APRIL 23, 2014
The following are important aspects of strategy and planning when building out mobile services and support: 1. Mobile is developing at lightning speed—literally by the day.
ProProfs Blog
JULY 29, 2020
This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Improve First Call Resolution (FCR).
Netomi
NOVEMBER 8, 2021
Best practical help desk: Happyfox. What makes Happyfox one of the best help desks of 2022? Easy to use and “practical,” HappyFox provides multi-channel support for customer requests coming from email, web, phone and social media. Email templates.
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