Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Investments in technology solutions, including those integrated with customer relationship management (CRM) software can help with this automation. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Noble Systems

MARCH 19, 2021

As are agent training, best practice conformance, and identifying trends to help improve processes and drive a better customer experience. Integrations between phone systems and databases – or computer telephony integration ( CTI ) – such as CRM , can quickly deliver customer information to agents. Database Integration.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Salesforce. 4.4 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52