NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Dive into the world of outbound sales, from industry insights to performance optimization.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

SharpenCX

FEBRUARY 18, 2020

It takes perception to build the best possible team. Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. As a call center manager, you’ll have an advantage in your role (and future roles) if you learn the best practices of call center software.

Call Center 84

Call Center Coaching Management Contact Center 84

NobelBiz

FEBRUARY 14, 2022

As a best practice, it would be better to monitor this metric at least once a week; this way you can easily identify the source of the problem. The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry.

Metrics 52

Metrics Management Average Handle Time Contact Center 52