NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

FEBRUARY 14, 2022

Agent Quality performance monitoring Before developing a quality management strategy, as a manager, you should start by determining what to measure. As a manager, you must therefore constantly assess your teams’ level of well-being. That is why we are referred to as the industry’s promise keepers.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

NICE inContact

JULY 10, 2018

So how can businesses reap the rewards and achieve the most out of an investment in cloud contact center technology? Firstly, it’s important to have the right software cloud software in place. For the best results, look for a cloud contact center solution with in-built workforce optimization.

Contact Center 9

Contact Center Technology Cloud contact Coaching 9

NobelBiz

FEBRUARY 22, 2023

Select a solution that can communicate and be integrated with your call management software and CRM. Enhance your Knowledge Base with a chapter devoted to remote work and best practices, which includes all of the methods, rules, and solutions to particular telecommuting queries.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52