CCNG

JANUARY 31, 2024

It’s not about a basic set of FAQs that customers can access through self-service. This means customers are more satisfied and will come back for more products and services, which will increase the company’s top-line revenue. Some organizations don’t have the expertise and knowledge of best practices.

CCNG 195

CCNG Self service Best practices Chatbots 195

CCNG

JANUARY 11, 2023

Customers want empathetic customer experiences – to be heard and have their issues resolved (either through self-service or other means). When it comes to customer service and customer experience today, what is the best approach for organizations to prepare for success?

Customer Service 195

Customer Service CCNG Education Self service 195

CCNG

JANUARY 4, 2023

While self service is getting better and better through the use of artificial in­telligence (AI) of varying degrees of sophistication, many questions continue to end up with agents, either because the customer couldn’t find the answer through self ser­vice, or the customer simply doesn’t like self service op­tions.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195