Best practices, CCNG, Self service and Surveys

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Best practices

CCNG

Self service

Surveys

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

CCNG

JANUARY 31, 2024

According to a recent PWC Annual Global CEO survey, 40% of global CEOs think their organization will no longer be economically viable in ten years’ time if it continues its current course. According to a recent APQC Survey, 38% of leaders are now recognizing that managing knowledge is a strategic asset within the organization.

CCNG

CCNG Self service Best practices Chatbots

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

While self service is getting better and better through the use of artificial intelligence (AI) of varying degrees of sophistication, many questions continue to end up with agents, either because the customer couldn’t find the answer through self service, or the customer simply doesn’t like self service options.

Customer Experience

Customer Experience Contact Center CCNG Self service

Customer Contact Central

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

Stay Connected