CCNG

AUGUST 18, 2020

Kathryn Jackson recently talked with CCNG members during a Town Hall working through new challenges associated with COVID changes shifting to remote workers. Kathryn shares three best practices in supporting agents working either remotely or on-premise in the healthcare contact center operations of her client.

Best practices 195

Best practices CCNG Healthcare Contact Center 195

CCNG

FEBRUARY 8, 2023

Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor on Town Hall member events. As the RTS Operations Director (Contact Centers) for Baxter Healthcare Corporation, Jason oversees all aspects of global contact center operations (Tech Support).

Service level 195

Service level CCNG Contact Center Healthcare 195

CCNG

JANUARY 4, 2023

Healthcare Insurance, 35.6% However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance. Retail (Click & Mortar), 46.6% Technology, 39.4% Utilities, 37.6%

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. CCNG does just that. Read on to learn about (and bookmark!)

CCNG 102

CCNG Customer Service Education Contact Center 102