Best practices, CCNG, Contact Center and First call resolution

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Best practices

CCNG

Contact Center

First call resolution

Employee Engagement, are we still tripping over the same rocks?

CCNG

MARCH 22, 2023

In a recent CCNG member Town Hall event, members Vicki Brackett and Kevin Zyskowski led a discussion on improving employee engagement. This chain reaction impacts both top line revenue and bottom-line contribution, as well as every department supporting the contact center and every leader inside the business unit.

Employee engagement

Employee engagement CCNG First call resolution Contact Center

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

CCNG

JANUARY 31, 2024

Some organizations don’t have the expertise and knowledge of best practices. With a systematical approach and knowledge best practice, a company can experience better worker productivity and mental health while reducing training times for new hires.

CCNG

CCNG Self service Best practices Chatbots

Customer Contact Central

Employee Engagement, are we still tripping over the same rocks?

EMBRACE THE NEW AGE OF KNOWLEDGE AND YOUR COMPANY WILL BE ABLE TO PIVOT AND SURVIVE

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