Best practices Case Study Chief Customer Officer Customer advocacy 
ChurnZero
DECEMBER 20, 2019
By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . Customer Success Resource.
Amity
JUNE 28, 2017
The good news is that drawing on the experience from other maturity models, we identified a few best practices. Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy.
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