JustCall

APRIL 3, 2023

As a sales professional, you understand the importance of making a great first impression with prospects. But how can you ensure that every inbound sales call is a success? The answer lies in a well-crafted sales call script. Let’s look at each in detail.

Inbound sales 40

Inbound sales Scripts Sales Best practices 40

Callminer

OCTOBER 11, 2018

To gain some insight into these commonly-overlooked and often-undervalued metrics, we reached out to a panel of call center pros and business leaders and asked them to answer this question: What’s the single most undervalued / overlooked call center metric (and how can companies do a better job of leveraging it)?

Call Center 561

Call Center Metrics Contact Center Wait times 561

ProProfs Blog

JULY 29, 2020

The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations. Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call. Emphasize Call Flow Management.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128