Top 10 Best Healthcare Call Center Software for 2023
Hodusoft
JANUARY 18, 2023
Skill-based routing : It directs calls to the most suitable agent based on their skills and expertise improving the FCR rate and lowering abandonment rate. Multi-level IVR: It creates customized menus and prompts to streamline the call-handling process and improve the patient experience. RingCentral.
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