Best practices Call Center industry standards White Paper 
Fonolo
OCTOBER 20, 2022
The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more. There’s a staggering amount of sensitive information that flows through a contact center every day. DID YOU KNOW?:
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021.
NICE inContact
NOVEMBER 9, 2018
Smart managers know that as call enter quality and service improves, efficiencies and cost reductions will naturally follow. There are several industry standard KPIs that can help you measure and benchmark your contact center performance.
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