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Remove Best practices Remove Brand ambassadors Remove Gamification Remove Scripts
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7 Tips for Training Call Center Agents Effectively

VocalCom

JULY 3, 2017

Offer peer training and gamification. In addition, top-performing agents may share their best practices with peers. Gamification can also be a fun way to encourage healthy competition during training practices. Use call scripts to teach soft skills.

Call Center 48
Call Center Average Handle Time Gamification Brand ambassadors 48
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