The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 3, 2022
To understand why, here’s a little thought exercise. I would have thought it’d be big data, etc. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow. We now know churn is really important.
52 
Let's personalize your content