Callminer

NOVEMBER 25, 2019

Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

Users – This group of people should have some knowledge of analytics and be well-versed in organizational business processes. Outbound Sales Call. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Users – This group of people should have some knowledge of analytics and be well-versed in organizational business processes. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Analytics 43

Analytics Metrics Government Journey mapping 43